We value your time and ours. Because appointments are reserved specifically for each client, we kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule.

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Cancellations

All clients are subject to a 50% cancellation fee for appointments cancelled or rescheduled within 24 hours of the scheduled appointment time.

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No-Shows

Clients who do not arrive for their scheduled appointment without prior notice will be considered a no-show and will be charged a 50% no-show fee based on the scheduled service.

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Late Arrivals

Clients arriving more than 10 minutes late may be required to reschedule their appointment in order to avoid impacting other scheduled clients. A 50% late-show fee may apply.

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Card on File

A valid credit or debit card must be kept on file when scheduling an appointment. Your card will only be charged when applicable under this policy, including a late cancellation, late arrival/late-show, or no-show.

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New Client Deposits

All new clients are required to pay the designated deposit when scheduling their first appointment. The deposit will be applied toward the total cost of your scheduled service and deducted from your balance at checkout.

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Payment Information

Effective August 1, 2023, a card must be kept on file and all required waivers must be completed and signed prior to receiving services.

For your convenience, we accept all major credit cards and cash. A 3.5% convenience fee will be added to all credit and debit card transactions. We do not accept checks.

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Thank you for respecting our policies and helping us maintain a schedule that allows us to provide exceptional service to every client.